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View detailsCloudTalk
A cloud calling platform with AI analytics that helps sales and support teams talk to customers better.
CloudTalk is a cloud call centre platform for support and sales teams that want smart call routing, analytics, and AI insights. It offers local and international numbers, IVR menus, and call queuing, plus AI that transcribes calls, analyses sentiment, and summarises conversations. It integrates with CRMs, helpdesks, and e-commerce tools.
Key Features
- Cloud call centre with smart routing
- Local and international phone numbers
- AI transcription, sentiment, and summaries
- Power dialer for outbound sales
- Real-time dashboards for managers
- Integrations with CRMs and helpdesks
Pricing
| Plan | Price | Details |
|---|---|---|
| Free Trial | $0 | Free trial to test the platform before buying. |
| Starter | $25/user/mo | Billed annually. Core call centre features. |
| Essential | $30/user/mo | Billed annually. Adds AI features and more integrations. |
| Expert | $50/user/mo | Billed annually. Adds advanced analytics and premium support. |
| Custom | Custom | Custom pricing for large teams with advanced needs. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: support and sales teams that want a cloud call centre with smart routing and AI insights.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is designed for teams that handle a high volume of calls: agents get a clean interface, managers get real-time dashboards, and the system routes calls to the right person automatically. It also includes a power dialer for outbound sales and a mobile app for agents on the go.
CloudTalk costs $25 per user per month for Starter, $30 for Essential, and $50 for Expert, all on annual billing, with a free trial to start. Custom pricing is available for larger teams. It is best for a support or sales team that needs a serious call centre without buying hardware.
Pros and Cons
✓ Pros
- Smart routing gets calls to the right agent
- Good AI transcription and sentiment analysis
- Useful real-time dashboards
- Strong CRM integrations
✗ Cons
- No permanent free plan, only a trial
- Per-user pricing adds up for larger teams
- Some features need the higher tiers
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View detailsLast reviewed: November 2026