Decagon

Decagon is an AI customer support agent that resolves tickets with human-quality answers. It reads a company's help center, past tickets, and policies, then handles customer conversations across chat and email, taking actions such as refunds, order changes, and account updates on its own.

Key Features

• AI agent that resolves tickets end to end
• Learns from help center and past tickets
• Takes actions like refunds and order changes
• Testing against historical conversations
• Guardrails and human review controls
• Integrations with Zendesk and Salesforce

Pricing

Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.

How it works

The platform is built for quality control: teams can test the agent against historical conversations, set guardrails on what it may do, and review its work before it goes live. It integrates with Zendesk, Salesforce, and other support tools, keeping the human agents in the loop for complex cases.

Decagon is sold through custom enterprise contracts, so pricing is available only from sales. It fits mid-size and large support teams that want an AI agent they can trust with real customer conversations.

Pros and Cons

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