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View detailsFin by Intercom
AI agent from Intercom that resolves customer support conversations automatically.
Fin is Intercom's AI agent for customer service, built to resolve customer conversations end to end without human help. It answers questions using your help center, takes actions like checking order status, and hands off to a human when needed.
Key Features
- AI agent that resolves support conversations end to end
- Works across chat, email, WhatsApp, and voice
- Runs on Intercom or other helpdesks
- Learns from your help center and past conversations
- Human handoff with full context
- Resolution tracking and improvement tools
Pricing
| Plan | Price | Details |
|---|---|---|
| Fin AI Agent | $0.99/resolution | Pay only when Fin resolves a conversation. Standalone use on other helpdesks has a 50-outcome monthly minimum, about $49.50. |
| Essential | $29/seat/mo billed annually | Intercom helpdesk with Fin included, billed per seat. $39 a seat a month on monthly billing. |
| Advanced | $85/seat/mo billed annually | More automation, reporting, and seats, with Fin at $0.99 per resolution. $99 a seat a month on monthly billing. |
| Expert | $132/seat/mo billed annually | Full platform with advanced workflows and support, with Fin at $0.99 per resolution. $139 a seat a month on monthly billing. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: support teams that want an AI agent to resolve routine tickets automatically.
Popular with: Business Owners, Developers
Popular with: Business Owners, Developers
How it works
Fin works across chat, email, WhatsApp, and voice, and it can run inside Intercom or on top of other helpdesks like Zendesk and Salesforce. Intercom reports an average resolution rate around 76% across its customer base.
Fin is priced at $0.99 per resolution, so you pay only when it actually solves an issue, on top of Intercom seat prices from $29 a seat a month on annual billing. For support teams drowning in repetitive tickets, it is one of the most proven AI agents available.
Pros and Cons
✓ Pros
- Outcome-based pricing: pay only when it resolves
- Works on top of helpdesks you already use
- High reported resolution rates
✗ Cons
- Per-resolution costs are hard to forecast at scale
- Needs good help-center content to perform
- Seat fees apply on top of resolution charges
Frequently Asked Questions
Is Fin by Intercom free?
No — Fin by Intercom has no free plan. Fin from $0.99/resolution
What is Fin by Intercom best for?
support teams that want an AI agent to resolve routine tickets automatically.
What kind of tool is Fin by Intercom?
Fin by Intercom is a AI Chatbots tool on VerlumoAI.
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View detailsLast reviewed: November 2026