Five9

Five9 is a cloud contact centre platform for large companies that handle a high volume of customer calls. It offers inbound and outbound calling, omnichannel routing, and AI agents that handle common requests, plus workforce management and analytics. It is known for its outbound dialling capabilities, which is why it is popular with sales and collections teams.

Key Features

• Cloud contact centre for inbound and outbound calls
• AI agents and real-time coaching
• Omnichannel routing for voice, chat, and email
• Workforce management and analytics
• Visual IVR builder
• Integrations with Salesforce and ServiceNow

Pricing

Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.

How it works

The platform integrates with CRMs such as Salesforce and ServiceNow, and it offers AI features that transcribe calls, summarise conversations, and coach agents in real time. It also includes a visual IVR builder and tools for managing agent schedules and performance. Five9 is used by companies in many industries with large contact centre operations.

Five9 is sold on a quoted licence, with pricing based on the number of agents and the features needed. There is no public price or free plan. It is best for a large company that wants a cloud contact centre with strong outbound and AI features.

Pros and Cons

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