VerlumoAIConversational AI assistant for writing, coding, and everyday questions.
View detailsFreddy AI
Freshworks AI assistant that automates support across Freshdesk and Freshchat.
Freddy AI is the AI layer inside Freshworks' customer service and CRM products. It acts as a copilot for support agents, suggesting replies, summarizing conversations, and automating routine tasks, and it also powers customer-facing chatbots.
Key Features
- AI copilot for support agents inside Freshworks
- Suggested replies and conversation summaries
- Customer-facing chatbot capabilities
- Ticket classification and sentiment analysis
- Built into Freshdesk, Freshservice, and Freshsales
- Automation for routine support tasks
Pricing
| Plan | Price | Details |
|---|---|---|
| Pricing | Check official site | See the official site for current plans. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: support teams already using Freshworks who want AI built into their helpdesk.
Popular with: Business Owners, Developers
Popular with: Business Owners, Developers
How it works
The AI is built into Freshdesk, Freshservice, and Freshsales, so teams already using Freshworks get it as part of their existing tools. It can draft responses, classify tickets, and predict customer sentiment.
Freddy AI is most useful for teams already on Freshworks, where it adds AI without a new platform. As a standalone reason to choose Freshworks it is less compelling, since similar copilots exist in competing helpdesks.
Pros and Cons
✓ Pros
- Works inside tools teams already use
- Speeds up agents with suggested replies
- Covers both agent assist and customer chat
✗ Cons
- Most useful only within the Freshworks ecosystem
- AI features vary by Freshworks plan
- Similar copilots exist in rival helpdesks
Frequently Asked Questions
Is Freddy AI free?
No — Freddy AI has no free plan. Check official site
What is Freddy AI best for?
support teams already using Freshworks who want AI built into their helpdesk.
What kind of tool is Freddy AI?
Freddy AI is a AI Chatbots tool on VerlumoAI.
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View detailsLast reviewed: November 2026