VerlumoAIConversational AI assistant for writing, coding, and everyday questions.
View detailsGladly is a customer service platform with AI for personalized support chats. It brings every customer conversation into one timeline, with AI that understands context and helps agents give personal, human-feeling support across chat, email, voice, and social media.
Key Features
- AI-powered personalized support chats
- Unified customer conversation timeline
- AI resolutions and agent assistance
- Works across chat, email, voice, and social
- Shopify and ecommerce integrations
- Free plan on the Shopify listing
Pricing
| Plan | Price | Details |
|---|---|---|
| Free (Shopify) | $0 | 100 AI interactions and 1 seat, via the Shopify listing. |
| Starter (Shopify) | $250/mo cap | $250 monthly spending cap with $1.50 per AI Resolution, $0.25 per AI Assist, and $120 per team member a month. |
| Enterprise Hero | ~$180/agent/mo | About $180 an agent a month with a 10-seat minimum. |
| Enterprise Superhero | ~$210/agent/mo | About $210 an agent a month with a 45-seat minimum. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: Yes — it has a free plan.
Best for: ecommerce stores that want AI-powered personalized support chats.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is built for ecommerce and retail brands that want to treat customers as people, not tickets. It includes AI resolutions, AI assistance for agents, and integrations with Shopify and other commerce tools.
Gladly does not publish pricing on its own site. Enterprise plans are reported at about $180 an agent a month for Hero with a 10-seat minimum, and about $210 for Superhero with a 45-seat minimum. A Shopify listing offers a Free plan with 100 AI interactions and 1 seat, and a Starter plan with a $250 monthly spending cap. Gladly suits larger stores that want personalized AI support.
Pros and Cons
✓ Pros
- Personalized, human-feeling support
- Unified timeline for every customer
- Free plan on Shopify to start
- Good for ecommerce and retail
✗ Cons
- No published pricing on the official site
- Enterprise plans are expensive with seat minimums
- Works best for larger stores
Frequently Asked Questions
Is Gladly free?
Yes — Gladly has a free plan. Free plan on Shopify; Enterprise from ~$180/agent/mo
What is Gladly best for?
ecommerce stores that want AI-powered personalized support chats.
What kind of tool is Gladly?
Gladly is a AI Chatbots tool on VerlumoAI.
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View detailsLast reviewed: November 2026