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View detailsGorgias is an ecommerce help desk with AI automation for support chats. It brings email, live chat, social media, and phone into one inbox, with AI that can answer common questions, process returns, and resolve tickets automatically.
Key Features
- Ecommerce help desk with AI automation
- Unified inbox for email, chat, and social
- AI Agent resolves tickets automatically
- Order history and customer data in view
- Shopify and BigCommerce integrations
- Returns and refunds automation
Pricing
| Plan | Price | Details |
|---|---|---|
| Starter | $10/mo | 50 tickets a month, monthly billing only. AI Agent $1.00 per resolved conversation. |
| Basic | $60/mo | 300 tickets a month. $50 a month on annual billing. AI Agent $0.90 per resolution. |
| Pro | $360/mo | 2,000 tickets a month. $300 a month on annual billing. |
| Advanced | $900/mo | 5,000 tickets a month. $750 a month on annual billing. |
| Enterprise | Custom | Custom limits and support. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: ecommerce stores that want a help desk with AI automation for support chats.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is built for Shopify, BigCommerce, and other ecommerce stores, with deep integrations that show order history and customer data alongside each conversation. It helps support teams handle more tickets with fewer agents.
Helpdesk plans start at $10 a month for Starter with 50 tickets, $60 a month for Basic with 300 tickets, $360 for Pro with 2,000 tickets, and $900 for Advanced with 5,000 tickets. The AI Agent costs $1.00 per resolved conversation on Starter and $0.90 on other plans. Gorgias suits ecommerce stores that want AI-powered support.
Pros and Cons
✓ Pros
- Built for ecommerce support
- AI Agent resolves tickets automatically
- Unified inbox for all channels
- Deep Shopify integration
✗ Cons
- No free plan, only a 30-day trial
- AI Agent costs extra per resolved conversation
- Ticket limits on lower plans can be tight
Frequently Asked Questions
Is Gorgias free?
No — Gorgias has no free plan. Helpdesk from $10/mo; AI Agent $1.00 per resolved conversation
What is Gorgias best for?
ecommerce stores that want a help desk with AI automation for support chats.
What kind of tool is Gorgias?
Gorgias is a AI Chatbots tool on VerlumoAI.
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View detailsLast reviewed: November 2026