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View detailsIntercom
An AI-first customer service platform with chat, help center, and automation for support teams.
Intercom is a customer messaging platform that combines live chat, email, and an AI agent called Fin. Businesses use it to support customers, onboard new users, and sell through chat, with a shared inbox where the team can see every conversation. Fin answers common questions automatically, and human agents take over when a conversation needs a person.
Key Features
- Live chat, email, and messaging in one inbox
- Fin AI agent answers common questions
- Help centre and product tours
- Outbound messaging and automation
- Reporting on support performance
- Integrations with CRMs and business tools
Pricing
| Plan | Price | Details |
|---|---|---|
| Free Trial | $0 | 14-day free trial; no permanent free plan. |
| Essential | $29/seat/mo annual | $39 per seat per month on monthly billing. Core chat, inbox, help centre, and Fin at $0.99 per outcome. |
| Advanced | $85/seat/mo annual | $99 per seat per month on monthly billing. Adds workflows, 20 lite seats, and advanced reporting. |
| Expert | $132/seat/mo annual | $139 per seat per month on monthly billing. Adds SSO, SLAs, HIPAA, and 50 lite seats. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: growing companies that want live chat, support, and an AI agent in one platform.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform includes a help centre, product tours, and outbound messaging, plus automation that routes conversations and follows up with customers. It integrates with CRMs, payment tools, and other business apps, and it offers detailed reporting on support performance and customer satisfaction.
Intercom costs $29 per seat per month for Essential, $85 for Advanced, and $132 for Expert, all on annual billing, with monthly billing at $39, $99, and $139. Fin costs $0.99 per resolved outcome on top of seats. There is a 14-day free trial but no free plan. It is best for a growing company that wants chat, support, and AI in one place.
Pros and Cons
✓ Pros
- Fin AI agent handles common questions well
- One inbox for chat, email, and messaging
- Good onboarding and product tour tools
- Strong reporting on support performance
✗ Cons
- No permanent free plan, only a 14-day trial
- Fin AI agent costs $0.99 per outcome on top of seats
- Pricing has changed often, so confirm before buying
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View detailsLast reviewed: November 2026