Khoros

Khoros is a digital customer engagement platform for social care and communities. It combines a social inbox, publishing, listening, and analytics with community software that lets brands run their own forums and support communities. It is used by large brands that handle thousands of customer conversations a month.

Key Features

Social inbox for customer care at scale
Publishing and scheduling across networks
Community software for forums and support
Social listening and analytics
AI-powered routing and moderation
CRM and helpdesk integrations

Pricing

Plan	Price	Details
Pricing	Check official site	See the official site for current plans.

Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.

Best for: large brands that run social customer care and online communities at scale.
Popular with: Marketers, Business Owners

How it works

The platform is built for enterprises: agent workflows, AI-powered routing, moderation tools, and integrations with CRM and helpdesk systems. It is sold as custom-quoted packages, so pricing depends on the modules you choose, and there is no free plan.

Khoros is a strong choice for brands that run social care and communities together. For small businesses, the platform is too big and too expensive — cheaper inbox and community tools will cover the basics.

Pros and Cons

✓ Pros

Combines social care with community software
Built for thousands of conversations a month
AI routing and moderation save agent time
Deep CRM and helpdesk integrations

✗ Cons

Pricing is custom and not published
Enterprise-only — not suitable for small teams
Large platform that needs training to use well

Key Features

Pricing

How it works

Pros and Cons

✓ Pros

✗ Cons

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