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View detailsKustomer is a customer service CRM with AI agents for support conversations. It brings every customer interaction into one timeline, with AI that can resolve tickets, suggest replies, and help agents work faster across chat, email, and social media.
Key Features
- Customer service CRM with AI agents
- Unified customer timeline and history
- AI resolves tickets and suggests replies
- Works across chat, email, and social
- Automation and workflow rules
- Analytics and reporting
Pricing
| Plan | Price | Details |
|---|---|---|
| Enterprise | $89/user/mo annual | 8-seat minimum, annual billing only. |
| Ultimate | $139/user/mo annual | 8-seat minimum, annual billing only. |
| Custom | From $149/agent/mo | Custom limits and support. |
| AI for Customers | ~$0.60-$0.75/conversation | About $0.60 to $0.75 per engaged conversation. |
| AI for Reps | $40-$50/user/mo | AI assistance for human agents. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: enterprises that want a customer service CRM with AI agents.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform includes a unified customer view, automation, and reporting that help teams understand and improve the customer experience. It is built for mid-size and enterprise companies with high support volumes.
Enterprise costs $89 a user a month on annual billing with an 8-seat minimum, Ultimate is $139, and Custom starts at $149 a user a month. AI for Customers costs about $0.60 to $0.75 per engaged conversation, and AI for Reps is $40 to $50 a user a month. Kustomer suits enterprises that want a CRM-first support platform with AI.
Pros and Cons
✓ Pros
- CRM-first view of every customer
- AI agents resolve tickets automatically
- Good for high-volume support teams
- Strong automation and reporting
✗ Cons
- No free trial and annual billing only
- 8-seat minimum makes it expensive for small teams
- AI features cost extra on top of seats
Frequently Asked Questions
Is Kustomer free?
No — Kustomer has no free plan. Enterprise from $89/user/mo annual (8-seat minimum)
What is Kustomer best for?
enterprises that want a customer service CRM with AI agents.
What kind of tool is Kustomer?
Kustomer is a AI Chatbots tool on VerlumoAI.
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View detailsLast reviewed: November 2026