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View detailsLivePerson is a conversational AI platform for messaging-based customer engagement. It helps brands move customer conversations from phone calls and email into messaging channels such as web chat, SMS, WhatsApp, and Apple Messages, where AI agents resolve common issues and humans handle the rest.
Key Features
- AI agents for messaging-based support
- Web chat, SMS, WhatsApp, and Apple Messages
- Intent detection and conversation analytics
- CRM integration with full customer history
- Agent workspace with AI assist
- Tools to build, test, and tune AI agents
Pricing
| Plan | Price | Details |
|---|---|---|
| Pricing | Check official site | See the official site for current plans. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: brands that want customers to message them instead of calling or emailing.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform includes intent detection, conversation analytics, and tools for building and tuning AI agents. Its conversational cloud connects messaging with CRM data, so agents see the full customer history and can personalize every reply.
LivePerson is sold through custom enterprise contracts, so pricing is available only from sales. It fits large consumer brands with high messaging volumes that want to shift support toward digital channels.
Pros and Cons
✓ Pros
- Purpose-built for messaging-first support
- Strong intent and analytics tooling
- Works across all major messaging channels
- Trusted by large consumer brands
✗ Cons
- No published pricing; every deal is a custom quote
- Enterprise-focused with long sales cycles
- Smaller teams may find it too heavy
Frequently Asked Questions
Is LivePerson free?
No — LivePerson has no free plan. Check official site
What is LivePerson best for?
brands that want customers to message them instead of calling or emailing.
What kind of tool is LivePerson?
LivePerson is a AI Chatbots tool on VerlumoAI.
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View detailsLast reviewed: November 2026