VerlumoAIRealistic AI voices for narration and dubbing.
View detailsObserve.AI
Analyzes call center conversations with AI to improve agent performance.
Observe.AI analyzes call center conversations with AI to improve agent performance. It scores every interaction, not just a sample, and it gives managers coaching plans, real-time guidance for agents, and analytics on customer sentiment.
Key Features
- AI analysis of 100% of calls
- Automated quality scoring
- Real-time agent guidance
- AI voice agents
- Coaching plans for managers
- Compliance and sentiment analytics
Pricing
| Plan | Price | Details |
|---|---|---|
| Real-Time AI (AWS) | $828/agent/year | AWS Marketplace listing for one module, 12-month term; about $69 per agent a month. |
| Enterprise | Custom quote | Full platform quoted by sales; 100-seat minimum and annual commitment. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: enterprise contact centers with 100+ agents that want full-coverage call QA.
Popular with: Business Owners, Marketers, Developers
Popular with: Business Owners, Marketers, Developers
How it works
The platform includes AI agents that can handle customer calls, plus tools for quality assurance, compliance, and performance tracking. It is built on a language model trained on hundreds of millions of contact center conversations, which helps it understand the context of each call.
Observe.AI is an enterprise platform for large contact centers. It does not publish pricing, and the only public anchor is an AWS Marketplace listing for its Real-Time AI module at about $69 per agent a month, with full deployments estimated at $60,000 to $180,000 a year.
Pros and Cons
✓ Pros
- Scores every call, not just a sample
- Strong coaching and QA tools
- Built for large contact centers
✗ Cons
- No published pricing, sales-led only
- 100-seat minimum
- No free trial, demo only
Frequently Asked Questions
Is Observe.AI free?
No — Observe.AI has no free plan. No published pricing; Real-Time AI about $69/agent/month on AWS Marketplace.
What is Observe.AI best for?
enterprise contact centers with 100+ agents that want full-coverage call QA.
What kind of tool is Observe.AI?
Observe.AI is a Voice & Audio tool on VerlumoAI.
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View detailsLast reviewed: November 2026