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View detailsServiceNow
Cloud platform that automates IT, HR and customer service workflows.
ServiceNow is the enterprise platform for managing IT services and automating workflows across a whole organisation. It started in IT service management, handling incidents, requests, and changes, and has expanded into HR, customer service, facilities, and custom business apps built on the same platform.
Key Features
- Enterprise platform for IT and business workflows
- IT service management and ticketing
- AI agents for employee and customer service
- Low-code app building with App Engine
- Workflow automation across departments
- Strong reporting and analytics
Pricing
| Plan | Price | Details |
|---|---|---|
| Pricing | Custom | Contact sales for a quote; no public pricing is published. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: large enterprises standardising IT and business workflows on one platform.
Popular with: Business Owners, Developers
Popular with: Business Owners, Developers
How it works
Its workflow engine routes work, automates approvals, and now includes AI agents that resolve common requests without human involvement. A single system of record gives large organisations visibility into how work flows across departments.
Pricing is custom and quoted by sales, and implementations are major projects. ServiceNow is the standard choice for large enterprises that want one workflow platform everywhere, but it is far too big and costly for small or mid-size teams.
Pros and Cons
✓ Pros
- Dominant platform for enterprise IT workflows
- Scales across the whole organisation
- AI agents reduce service desk load
✗ Cons
- Very expensive, quote-based pricing
- Complex to implement and customise
- Overkill outside large enterprises
Frequently Asked Questions
Is ServiceNow free?
No — ServiceNow has no free plan. Custom pricing
What is ServiceNow best for?
large enterprises standardising IT and business workflows on one platform.
What kind of tool is ServiceNow?
ServiceNow is a Automation tool on VerlumoAI.
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View detailsLast reviewed: November 2026