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View detailsTidio is a live chat and chatbot platform for small businesses and online stores. It combines live chat, ticketing, email, and the Lyro AI agent in one inbox, so a small team can answer visitors, automate common questions, and turn chats into sales without a separate helpdesk.
Key Features
- Live chat, ticketing, and email in one inbox
- Lyro AI agent for automated answers
- Flows for greetings and cart recovery
- Shopify, WooCommerce, and WordPress integrations
- Billable conversations only when a human replies
- Analytics and visitor tracking
Pricing
| Plan | Price | Details |
|---|---|---|
| Free | $0 | 50 billable conversations per month; live chat and ticketing. |
| Starter | $24.17/mo (annual) | $29/mo month to month; 100 billable conversations, 10 seats. |
| Growth | $49.17/mo (annual) | $59/mo month to month; from 250 billable conversations. |
| Plus | From $300/mo | From $300/mo plus usage; premium support and success manager. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: Yes — it has a free plan.
Best for: small ecommerce stores that want live chat and an AI agent in one affordable inbox.
Popular with: Marketers, Business Owners
Popular with: Marketers, Business Owners
How it works
Its Lyro AI agent answers questions from your own support content, while its Flows automate greetings, discounts, and abandoned-cart recovery. Tidio integrates with Shopify, WooCommerce, WordPress, and other ecommerce tools, and it counts only conversations where a human agent replies as billable.
Tidio has a free plan with 50 billable conversations per month. Starter costs $24.17 per month on annual billing ($29 month to month) for 100 billable conversations, Growth costs $49.17 per month on annual billing ($59 month to month) from 250 conversations, and Plus starts at $300 per month plus usage. The Lyro AI add-on starts at $32.50 per month on annual billing.
Pros and Cons
✓ Pros
- Free plan works for small stores
- Lyro AI answers from your own content
- Fair billing only for human-replied chats
✗ Cons
- Paid plans are billed per conversation, so costs rise with chat volume
- Lyro AI conversations are metered separately
- Plus plan starts at $300 per month, a big jump from Growth
Frequently Asked Questions
Is Tidio free?
Yes — Tidio has a free plan. Free (50 conversations/mo); Starter $24.17/mo (annual)
What is Tidio best for?
small ecommerce stores that want live chat and an AI agent in one affordable inbox.
What kind of tool is Tidio?
Tidio is a Marketing tool on VerlumoAI.
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View detailsLast reviewed: November 2026