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View detailsFreshdesk
Freshworks' customer support software with AI ticketing, self-service, and omnichannel helpdesk tools.
Freshdesk is a customer support helpdesk from Freshworks that turns emails, chats, and calls into tickets your team can manage in one place. Agents see the full customer history, collaborate on tickets, and use canned responses and automation to resolve issues faster. It includes a self-service portal and knowledge base so customers can help themselves.
Key Features
- Ticket management for email, chat, and calls
- Self-service portal and knowledge base
- Automation and canned responses
- AI ticket summaries and reply suggestions
- Customer history in one place
- Integrations with CRMs and messaging apps
Pricing
| Plan | Price | Details |
|---|---|---|
| Free | $0 | Up to 2 agents with core ticket management. |
| Growth | $15/agent/mo | Billed annually. Adds automation, reporting, and more agents. |
| Pro | $49/agent/mo | Billed annually. Adds AI features and advanced reporting. |
| Enterprise | $79/agent/mo | Billed annually. Highest limits, audit logs, and premium support. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: Yes — it has a free plan.
Best for: small businesses that want a capable helpdesk with a genuinely free plan.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is designed for small and mid-sized businesses that want a professional helpdesk without enterprise complexity. It offers AI features that summarise tickets and suggest replies, plus integrations with CRMs, messaging apps, and other business tools. Freshdesk is used by thousands of companies for email and chat support.
Freshdesk has a free plan for up to two agents, which is rare among helpdesks. Paid plans start at $15 per agent per month for Growth, with Pro at $49 and Enterprise at $79, all on annual billing. It is best for a small business that wants a real helpdesk for free or at a low cost.
Pros and Cons
✓ Pros
- Free plan for up to two agents
- Easy to set up for small teams
- Good self-service and knowledge base
- Affordable paid plans
✗ Cons
- Free plan limits agents and features
- Advanced AI and automation need the higher tiers
- Reporting is basic on the free plan
Frequently Asked Questions
Is Freshdesk free?
Yes — Freshdesk has a free plan. Free plan (2 agents); Growth from $15/agent/mo annual
What is Freshdesk best for?
small businesses that want a capable helpdesk with a genuinely free plan.
What kind of tool is Freshdesk?
Freshdesk is a Business Tools tool on VerlumoAI.
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View detailsLast reviewed: November 2026