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View detailsFreshworks
A suite of business software for customer support, sales, and marketing with AI assistance built in.
Freshworks is a business software suite that covers CRM, customer support, marketing, and IT in one platform. Its CRM product, Freshsales, helps teams track leads and deals, automate follow-ups, and see the full customer journey. It also includes Freshdesk for support, Freshchat for messaging, and Freshmarketer for campaigns, all sharing the same customer data.
Key Features
- CRM with lead and deal management
- Customer support, chat, and marketing in one suite
- AI lead scoring and email drafting
- Automation for follow-ups and tasks
- Shared customer data across products
- Mobile app and integrations
Pricing
| Plan | Price | Details |
|---|---|---|
| Free | $0 | Basic CRM features for small teams. |
| Growth | $9/user/mo | Billed annually. Adds automation, AI, and more pipelines. |
| Pro | $39/user/mo | Billed annually. Adds advanced AI, custom modules, and forecasting. |
| Enterprise | $59/user/mo | Billed annually. Highest limits, audit logs, and premium support. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: Yes — it has a free plan.
Best for: small businesses that want CRM, marketing, and support in one affordable suite.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is designed for small and mid-sized businesses that want one vendor for their customer-facing tools. It includes AI features that score leads, draft emails, and summarise conversations, plus a mobile app and integrations with common business tools. The interface is clean and the setup is faster than enterprise CRMs.
Freshworks offers a free plan for its CRM with basic features. Paid plans start at $9 per user per month for Growth, with Pro at $39 and Enterprise at $59, all on annual billing. It is best for a small business that wants CRM and support together without paying for several separate tools.
Pros and Cons
✓ Pros
- CRM, support, and marketing in one suite
- Affordable starting price
- Clean interface and fast setup
- Good AI features for the price
✗ Cons
- Free plan is limited to basic CRM
- Advanced features need the higher tiers
- Interface can feel complex with many products
Frequently Asked Questions
Is Freshworks free?
Yes — Freshworks has a free plan. Free plan; Growth from $9/user/mo annual
What is Freshworks best for?
small businesses that want CRM, marketing, and support in one affordable suite.
What kind of tool is Freshworks?
Freshworks is a Business Tools tool on VerlumoAI.
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View detailsLast reviewed: November 2026