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View detailsHelp Scout
A customer support platform that keeps help personal with shared inboxes, docs, and live chat.
Help Scout is a helpdesk built for small businesses that want to do email support well. It turns customer emails into a shared inbox where the team can collaborate, assign conversations, and use saved replies to answer faster. It feels like email, not a ticketing system, which is why small teams like it.
Key Features
- Shared inbox for email support
- Saved replies and collision detection
- Knowledge base and live chat
- Customer profiles with full history
- Reporting on response times and satisfaction
- Integrations with CRMs and e-commerce tools
Pricing
| Plan | Price | Details |
|---|---|---|
| Free Trial | $0 | Free trial to test the platform before buying. |
| Standard | $20/user/mo | Billed annually. Shared inbox, saved replies, and knowledge base. |
| Plus | $40/user/mo | Billed annually. Adds workflows, more reports, and integrations. |
| Pro | $65/user/mo | Billed annually. Highest limits, advanced reporting, and premium support. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: small businesses that want a clean, simple helpdesk focused on great email support.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform includes a knowledge base, live chat, and customer profiles that show the full history of a person, plus reporting on response times and satisfaction. It integrates with CRMs, e-commerce tools, and messaging apps, and it offers a mobile app for support on the go. Help Scout is known for its clean design and its focus on human, personal support.
Help Scout costs $20 per user per month for Standard, $40 for Plus, and $65 for Pro, all on annual billing, with a free trial to start. It is best for a small business that wants a simple, beautiful helpdesk for email and chat support.
Pros and Cons
✓ Pros
- Clean, email-like interface
- Great for small support teams
- Good knowledge base and live chat
- Focus on personal, human support
✗ Cons
- No permanent free plan, only a trial
- Per-user pricing adds up for larger teams
- Fewer channels than omnichannel helpdesks
Frequently Asked Questions
Is Help Scout free?
No — Help Scout has no free plan. Free trial; Standard from $20/user/mo annual
What is Help Scout best for?
small businesses that want a clean, simple helpdesk focused on great email support.
What kind of tool is Help Scout?
Help Scout is a Business Tools tool on VerlumoAI.
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View detailsLast reviewed: November 2026