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View detailsKayako
A customer service platform that unifies email, chat, and social support into one inbox.
Kayako is a customer support platform that combines a helpdesk, live chat, and self-service in one tool. Agents handle emails, chats, and social messages from a single inbox, with a customer timeline that shows the full history of each person. It includes a knowledge base, automation, and reporting, plus integrations with CRMs and e-commerce tools.
Key Features
- Unified inbox for email, chat, and social
- Customer timeline with full history
- Knowledge base and self-service portal
- Automation and custom workflows
- Reporting on support performance
- Integrations with CRMs and e-commerce tools
Pricing
| Plan | Price | Details |
|---|---|---|
| Pricing | Check official site | Support platform for companies. See the official site for a quote. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: companies that want a helpdesk with live chat and omnichannel support, priced by quote.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is designed for companies that want omnichannel support without buying several tools. It offers AI features, customisable workflows, and a mobile app, and it is used by businesses in retail, software, and services. Kayako is known for its unified inbox and its focus on the customer journey.
Kayako is sold on a quoted licence, with pricing based on the number of agents and the features needed. There is no public price or free plan. It is best for a company that wants a single platform for email, chat, and self-service support and is willing to get a quote.
Pros and Cons
✓ Pros
- One inbox for all support channels
- Good customer timeline and history
- Strong self-service options
- Solid for omnichannel support
✗ Cons
- Pricing is quoted, not published
- No free plan for small teams
- Can be complex to configure
Frequently Asked Questions
Is Kayako free?
No — Kayako has no free plan. Licence by quote
What is Kayako best for?
companies that want a helpdesk with live chat and omnichannel support, priced by quote.
What kind of tool is Kayako?
Kayako is a Business Tools tool on VerlumoAI.
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View detailsLast reviewed: November 2026