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View detailsZoho CRM
Zoho's customer relationship platform for managing leads, deals, and customer conversations in one place.
Zoho CRM is a customer relationship management platform for small and mid-sized businesses. It helps teams track leads, contacts, deals, and customer interactions, with automation that follows up on leads, assigns tasks, and sends emails. It includes sales forecasting, reporting, and a mobile app, and it integrates with the rest of Zoho's business apps.
Key Features
- Lead, contact, and deal management
- Sales automation and workflow rules
- Forecasting and reporting dashboards
- AI lead scoring and predictions
- Mobile app for sales on the go
- Integrates with Zoho's business apps
Pricing
| Plan | Price | Details |
|---|---|---|
| Free | $0 | Up to 3 users with core CRM features. |
| Standard | $14/user/mo | Billed annually. Core CRM with customisation and basic automation. |
| Professional | $23/user/mo | Billed annually. Adds automation, forecasting, and inventory. |
| Enterprise | $40/user/mo | Billed annually. Adds AI, advanced customisation, and multi-user portals. |
| Ultimate | $52/user/mo | Billed annually. Highest limits, advanced analytics, and premium support. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: Yes — it has a free plan.
Best for: small businesses that want a capable CRM with a genuinely free plan and affordable upgrades.
Popular with: Business Owners, Marketers
Popular with: Business Owners, Marketers
How it works
The platform is known for being affordable and flexible: you can customise fields, layouts, and workflows without code, and you can add modules for marketing, support, and inventory. It also includes AI features that score leads and predict which deals are likely to close. Zoho CRM is used by hundreds of thousands of businesses worldwide.
Zoho CRM has a free plan for up to three users, which is rare among serious CRMs. Paid plans start at $14 per user per month for Standard, with Professional at $23, Enterprise at $40, and Ultimate at $52, all on annual billing. It is best for a small business that wants a real CRM without Salesforce prices.
Pros and Cons
✓ Pros
- Free plan for up to three users
- Very affordable paid plans
- Flexible customisation without code
- Good integration with Zoho apps
✗ Cons
- Advanced features need the higher tiers
- Interface can feel busy with many modules
- Some AI features are limited to Enterprise
Frequently Asked Questions
Is Zoho CRM free?
Yes — Zoho CRM has a free plan. Free plan (3 users); Standard from $14/user/mo annual
What is Zoho CRM best for?
small businesses that want a capable CRM with a genuinely free plan and affordable upgrades.
What kind of tool is Zoho CRM?
Zoho CRM is a Business Tools tool on VerlumoAI.
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View detailsLast reviewed: November 2026