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View detailsZoho Desk
Zoho's customer service software with AI ticketing, self-service portals, and multichannel support.
Zoho Desk is a cloud help desk platform that turns customer emails, chats, calls, and social messages into organised support tickets. Agents work from one queue, prioritise by urgency, and reply with templates and macros that keep answers fast and consistent.
Key Features
- Multi-channel ticketing from email, chat, and social
- Automation rules and SLAs for faster replies
- Self-service knowledge base for customers
- Agent productivity tools and macros
- Integrates with Zoho CRM and other Zoho apps
- Dashboards and reports on support performance
Pricing
| Plan | Price | Details |
|---|---|---|
| Express | $7/agent/mo annual | $9 per agent per month on monthly billing. Entry-level multi-channel support. |
| Standard | $14/agent/mo annual | $20 per agent per month on monthly billing. Adds SLAs and stronger multi-channel support. |
Prices as listed in 2026 research. Always check the official site for the latest price — plans change. Free plan: No free plan — paid plans only.
Best for: small and growing businesses that need affordable, organised customer support across channels.
Popular with: Business Owners
Popular with: Business Owners
How it works
The platform includes automation rules, SLAs, a self-service knowledge base, and multi-channel support, so small teams can run professional support without a big system. It integrates with the rest of Zoho's business apps, including CRM, so customer history is always in context.
Zoho Desk's Express plan starts at $7 per agent per month on annual billing, and Standard at $14, with higher tiers adding more automation and AI. There is no free plan, but a free trial lets teams test it. It suits small and growing businesses that need affordable, organised customer support.
Pros and Cons
✓ Pros
- Low entry price for a full help desk
- Strong automation and SLA features
- Integrates with the Zoho ecosystem
- Easy to set up for small teams
✗ Cons
- No free plan, only a trial
- Advanced AI features need higher tiers
- Interface can feel busy at first
Frequently Asked Questions
Is Zoho Desk free?
No — Zoho Desk has no free plan. From $7/agent/mo annual
What is Zoho Desk best for?
small and growing businesses that need affordable, organised customer support across channels.
What kind of tool is Zoho Desk?
Zoho Desk is a Business Tools tool on VerlumoAI.
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View detailsLast reviewed: November 2026